SC99 believes the best entertainment is entertainment enjoyed with self-control. This page contains all the tools, guides, and support resources you need to ensure your experience at SC99 stays enjoyable — and never becomes a burden.
SC99 provides six self-control tools that you can activate at any time — without needing to contact anyone.
Set the maximum amount you can deposit in a day or a week. This limit takes effect immediately once set. If you wish to increase the limit, a 48-hour waiting period applies to give you time to reconsider — a safeguard designed to protect you, not restrict you.
Set the maximum loss amount you're comfortable with over a given period. Once the loss limit is reached, the SC99 platform will automatically stop play until the limit period expires. This feature helps you stay within the budget boundaries you've set for yourself.
Set a daily play time limit — for example, a maximum of 2 hours per day. SC99 will send you a warning as you approach your time limit, and automatically end your session once the limit is reached. This ensures that gaming does not interfere with time for family, work, or other activities.
If you feel you need a break from the SC99 platform, the self-exclusion feature lets you suspend your account for a period of your choosing — from 24 hours, 7 days, 30 days, 90 days, or permanently. During the break, login is fully blocked and no marketing communications will be sent.
Monitor your gaming activity in real time through the SC99 account dashboard. View your deposit records, total time played, and win/loss history over any time period you choose. Self-awareness is the first step in responsible gaming — SC99 makes this information fully transparent.
SC99 enforces strict age verification during the registration process. The SC99 platform is strictly for users aged 18 and above, with no exceptions. If you share a device with younger family members, use the auto-lock login feature or a secondary password to prevent unintended access.
Gaming should be a source of entertainment and enjoyment — not a way to solve financial problems or relieve stress. If playing starts to feel like a need rather than a choice, it is time to use the self-control tools SC99 provides or to seek professional help.
SC99's deposit limit tool is one of the most effective responsible gaming features available. By setting your limit before you start playing — not after you've already taken a loss — you stay in control from the very beginning. This isn't about restricting your fun; it's about making sure the fun lasts over the long term.
SC99 offers three types of deposit limits that you can set independently:
Please note that when you reduce your deposit limit, the change takes effect immediately. However, when you wish to increase your limit, a 48-hour waiting period applies. This is intentional — it gives you time to reconsider your decision, an added layer of protection that SC99 is proud to offer.
Self-exclusion is the most powerful responsible gambling tool SC99 offers. It lets you suspend access to your SC99 account for a duration of your choosing — entirely on your terms, and can be done in under two minutes without contacting anyone.
The self-exclusion period options available at SC99 are as follows:
During an active self-exclusion period, login to your SC99 account is fully blocked, all marketing and promotional communications are stopped, and any attempt to register a new account using the same information will be identified and rejected by the SC99 system. Self-exclusion is about giving yourself the space you need — SC99 fully respects and supports your decision.
Time is a limited and precious resource. SC99's session time limit feature helps you keep your time on the platform within healthy boundaries — so it never cuts into your sleep, family time, or work and study productivity.
You can set a daily session time limit in hourly increments. As you approach the limit, SC99 will send an in-platform alert to notify you. Once the limit is reached, your current session will be ended automatically and you will not be able to log back in until the following day.
A few practical tips on session time that SC99 recommends to its members:
Recognising the early signs of a gambling problem is the most important step in responsible gambling. Many people believe it will never happen to them — but the truth is it can affect anyone, regardless of background, income, or playing experience. Here are the signs to watch for in yourself or someone you care about:
Using gaming as a primary way to cope with work stress, family issues, or negative emotions is a serious warning sign.
Borrowing money from family or friends, or using credit facilities solely to fund gaming, is a warning sign that needs to be addressed without delay.
Continuing to play after a major loss in hopes of "winning back" what was lost — this pattern can lead to far greater losses.
Hiding the time or money spent on gaming from a partner, family, or friends is a sign that gaming may be becoming a problem.
Neglecting work, studies, family responsibilities, or basic daily needs because of gaming is a warning sign that should not be taken lightly.
If you have tried to stop or cut back on gambling but couldn't, even when you wanted to, this is a strong indicator that professional support is needed.
Asking for help is not a sign of weakness — it is a sign of strength and courage. If you or someone you know is struggling with a gambling problem, SC99 encourages you to reach out to the support resources available in Malaysia. The SC99 support team is also ready to help you activate account protection features or self-exclusion at any time.
Reach out to the SC99 team via in-platform live chat for immediate assistance activating a limit or self-exclusion. No question is too small or too big.
Send an email to support@sc99.run with the subject line "Responsible Gaming" to get help, support, or to activate self-exclusion via email.
For professional counselling support, contact Talian Kasih 15999 — a free 24-hour counselling service operating nationwide in Malaysia for a range of issues, including problem gambling.
SC99 believes there is no shame in asking for help. A responsible entertainment industry is one that prioritises the wellbeing of its users — and SC99 aims to set the best example of this in Malaysia.
One best practice SC99 recommends to all Malaysian members is to set a clear "entertainment budget" for gaming — just as you would set a budget for dining out, movies, or other leisure activities. Here is a practical guide to setting and maintaining a healthy gaming budget:
The example above is a general guide. Your gaming budget should never exceed what you are genuinely comfortable setting aside entirely as an entertainment expense.
SC99 takes the protection of underage users very seriously. The SC99 platform is for individuals aged 18 and above only. Here are the protective measures SC99 has put in place:
If you share a device with younger family members — children, siblings, cousins — SC99 recommends enabling a device-level password, making sure you always log out after each session, and not saving your login credentials in a shared browser. The best protection starts at home.
If you suspect someone under the age of 18 is using the SC99 platform, please report it immediately to the SC99 support team via live chat or by email at support@sc99.run. SC99 will investigate and take prompt action. Such reports are treated in strict confidence and are greatly appreciated.
The following questions are designed to help you self-assess your gaming habits. This is not a clinical test — it is a self-reflection tool to raise your awareness of your own gaming patterns.
If you answered "yes" to three or more questions, this is a sign that your gambling habits may need attention. SC99 encourages you to:
The most frequently asked questions from Malaysian members about SC99's responsible gaming features and policies.
Talk about responsible gaming is easy to relegate to a single line of text at the bottom of a webpage and forget about entirely. But for SC99, this is not a box to tick — it is a core value that shapes how the platform is designed, how features are built, and how we engage with our members every day. If you think this is just another boilerplate responsible gambling article, read on — because SC99 has something more substantive to share.
Responsible gambling doesn't mean not gambling at all. It means gambling in a way where you remain in control — where playing is a leisure activity you choose consciously, not something you feel compelled to do. The difference between those two states is the difference between healthy entertainment and a problem that needs attention. SC99 wants all 52,000 of its active members to fall into the first category.
The Malaysian context is important to understand here. Online gambling operates in a grey area in Malaysia — some choose to participate, and there are associated risks if done without restraint. That's why SC99 building responsible gambling features that go beyond what most comparable platforms offer — deposit limits with a 48-hour increase delay mechanism, self-exclusion that takes effect immediately, session time limits with proactive alerts, and a personal activity dashboard that gives you a complete picture of your playing patterns. These are not just features listed on paper — all of them are accessible within a few taps from your account.
One reality worth acknowledging: SC99's deposit limit works best when you set it before before you start playing, not after you're already deep into a long session. This is the same principle of self-control we apply in many areas of life — it's far easier to set a spending limit before walking into a shopping mall than to stop yourself mid-browse when the deals are everywhere. That's why SC99 encourages all new members to set their deposit limit during the registration process — not to put it off.
Regarding session time limits, SC99 believes that time is a more valuable resource than money. Money lost can be earned back — time lost cannot be recovered. SC99's session time limit feature is more than just a technical utility; it's a constant reminder that there is a life outside the platform that matters far more. Family waiting for you, friends inviting you out, hobbies you haven't fully explored — gaming should complement your life, not replace it.
The signs of a gambling problem often develop slowly and are easy to miss in the early stages. Many people only recognise them once the situation has become more serious — debts have piled up, relationships have been damaged, or their job has been affected. SC99 provides this list of warning signs not to alarm you, but because early detection is the key to an easier resolution. If you recognise yourself in any of the signs mentioned, the smartest step you can take today is to activate the appropriate limit on your SC99 account or reach out to the SC99 support team for assistance.
In closing, SC99 want to make one thing clear: if you ever have to choose between playing at SC99 and protecting your own financial and emotional wellbeing — and that of your family — choose your wellbeing. We don't want your money if it comes at too great a cost to your life. The SC99 platform is built to entertain those who play in control — not to take advantage of those who are struggling. Use the tools we provide, play responsibly, and enjoy a truly fun entertainment experience with SC99.